FAQ

Absolutely!

Cashless payments, contracts, invoices, certificates of completed work and all supporting documents: these processes are streamlined and arranged so that it is convenient for you!

Information about our company (ADMIRAL PRIME LLC, EDRPOU 37602140) — details, absence of debts and court proceedings, no criminal liability of officials, etc. — can be checked in any public register (Unified State Register, YouControl, Clarity Project, OpenDataBot...).

We take our work seriously and care about our long-standing reputation!

We requested references about our work back when we were actively taking part in tenders. That stage is behind us now, so we no longer ask our clients for new references — we simply keep working together. Still, we can show the ones we received earlier, for example from the Security Service of Ukraine, the Prosecutor's Office and the National Police. See them here.

This is a very simple and at the same time a very difficult question. Every month we translate around 4,500 pages across different subjects, languages and levels of complexity. For example, excellent translators who worked on one project may simply not be the right fit for another, so we assess and then carry out each order individually. But you can read about a few memorable moments here.

We assume you are not expecting to read the opposite here, but still: our company runs with military precision — our well-established business processes mean fast communication and strict adherence to deadlines.

Non-disclosure agreements (NDA), contracts, secure servers, safes, round-the-clock security in our offices — for us this is too serious a responsibility to treat lightly. Click here to learn more.

No, it will not. Your project will be handled by a team of translators and editors experienced in the subject of your project. It is far too responsible a task to entrust such a large and important order to beginners. Our reputation is very dear to us, and we take great care of it… 

We hold current international certifications of process standardisation in two areas:

ISO 17100:2015 Translation services

ISO 9001:2015 Quality management systems.

Of the well-known «good, fast, cheap» you can only pick two, and we focus on the first two. As with any product or service, good quality takes a lot of resources. A glossary is compiled, a translation memory is maintained, and besides the translator an editor and a proofreader are involved — sometimes a subject-matter consultant as well; the project manager in charge of your order watches over all deadlines and details. In addition to the translation itself, the document is OCR-processed and a layout specialist is engaged so that you receive a translation that faithfully preserves the structure of the document (all images, tables, diagrams and captions). So a whole team is responsible for your order. And, of course, once it is done, we provide a warranty on all our translations.

Companies and organisations that have tried working with us stay with us.

We have been working together for years — through thick and thin — and keep going together...

We invite you to read our short commercial offer here.

We will get to the heart of it, think through possible solutions and do everything so that in the end you want to say thank you.

Every year we deliver dozens of large projects (300+ pages) and treat each one individually and responsibly.

Generally, no. In an office we can scan your documents for you, and you can pay in cash.

Everything else — consultations, questions, placing an order, receiving the finished translation — is faster, cheaper and more convenient online. Write to us in any messenger or by e-mail info@admiral.com.ua and we will take care of the rest.

A large volume means we have to commit even more resources to complete the order quickly and to a high standard.

For this reason, we regret to say that our company policy does not provide for discounts.

Under the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the Law of Ukraine «On Personal Data Protection» of 1 June 2010, we are not allowed to keep your finished translations once all obligations under the order have been fulfilled and you have received your order — and we do not keep them. Please keep the translations of your documents and make copies.

If you have not kept a copy of your translation, unfortunately you will need to order it again.

A translator may not sign someone else's translation, and only a translator holding an official diploma confirming their qualification may sign a translation. So, unfortunately, the translation has to be done by our specialist for a notary to be able to certify it.

If the notary only certifies the translator's signature, scans of your documents are enough.

If you want the translation certified together with a notarized copy, you need to send us the original documents by Nova Poshta (or bring the originals to our office).

Please get in touch — we will always advise the right option.

We can only give you general guidance, BUT you must contact the authority you will be submitting the documents to: they will provide the complete and correct list of all required documents and how they should be prepared.

Once all the details are agreed, we will send you an official invoice issued through LiqPay, the online payment service of PrivatBank.

You can pay this invoice with any bank card in the world, or via Privat24, Google Pay or Apple Pay — whichever is convenient for you. Today it no longer matters where you are!

The warranty means that if there are any errors, we will correct them free of charge or compensate for them financially.

We take our work seriously and do our best to avoid any incidents, but situations vary and the human factor exists. Whatever happens, the client must and will receive the quality work they paid for, no matter when we completed the translation.

See the instructions here. It is really very simple.