FAQ
Most common questions
How much does a translation cost?
It depends on the language, the document and the turnaround time. Standard documents (certificates, passports, diplomas) are priced per document, everything else per page of 1,800 characters with spaces. Certification, apostille and delivery are paid separately.
We can give you the exact price as soon as we receive the document. For an estimate, use the Pricing page.
Which certification do I need: agency stamp, notary or sworn translator?
The institution you submit the document to decides: check its requirements and we will certify the translation exactly that way.
The agency stamp is often enough, for example, for a UK tourist visa. A notary certifies the translator’s signature: this gives the document full legal force, and it is what is needed most often. Some European countries require a sworn translation, done by a sworn translator of that country (we work with such translators).
Certification prices are on the Pricing page.
How fast will it be ready?
We give you the deadline together with the price and keep to it. Certificates, passports and diplomas take about 1 working day.
An apostille or a sworn translation takes longer: the time depends on the ministry or the country, and we will also tell you in advance.
Can I do everything online without coming to the office?
Yes, from any city or country. Send a photo or scan of the document via a messaging app or to info@admiral.com.ua, pay by link, and you will receive the translation as a file and by Nova Poshta. Online is faster and cheaper. We reply every day from 9:00 to 21:00.
You can come to an office if you would like us to scan the document for you or want to pay in cash. The addresses are on the Contacts page.
Do you need the original documents?
Usually not: a photo or scan is enough for the translation and for notarising the translator’s signature.
The original is needed to put an apostille on it or to make a notarised copy, and also for notarial statements (for example, consent to the sale of real estate), because their translation is usually bound to the original. Send us the original by Nova Poshta or bring it to the office.
How will I receive the finished translation?
We send the translation file (PDF) by email or via a messaging app, and it is included in the price. The paper copy goes by Nova Poshta to a branch in Ukraine or to your country; delivery is paid separately. You can also collect it at our office.
What is an apostille and where is it issued?
An apostille certifies the signature of the official on a Ukrainian document so that the document is recognised in the countries of the 1961 Hague Convention. In Ukraine it is issued by ministries: the Ministry of Justice (civil status certificates, extracts, court decisions), the Ministry of Education (diplomas, school certificates) and the Ministry of Foreign Affairs (notarial documents and other certificates).
An apostille is placed on the original; passports are not apostilled. We submit the documents to the ministry ourselves, you do not need to be there. More on the Apostille page.
How do I pay? Can I pay from abroad?
We send you a link to pay with a card of any bank, and everything is official. You can pay from Ukraine or from abroad. We start work as soon as we receive full payment or an advance.
What is a sworn translation and can it be done in Ukraine?
It is a translation made by a sworn translator listed by the Ministry of Justice of their country: they add their signature, seal and a statement that the translation is accurate. Such translations are often required in Europe, including Poland, Germany, the Czech Republic, Slovakia, France, Spain and other countries.
We work with sworn translators, so the translation can be ready before you leave. The time depends on the country, and we will tell you together with the price. More on the Sworn/accredited translation page.
Price, deadlines and payment
What is the lifetime warranty?
If an error turns up in our translation, we will correct it free of charge or compensate you financially, no matter when we did the translation.
Certification and apostille
Will a translation made in Ukraine be accepted abroad?
In many cases, yes, but requirements differ even between institutions: some accept a translation certified by a Ukrainian notary, others ask for a sworn translation, and some accept a certified translation with a second apostille instead (for example, in the Netherlands).
The full list of documents and the type of certification will be given by the institution you submit them to. We will advise from experience and prepare everything the way they require.
How is legalisation different from an apostille?
An apostille is recognised by the countries of the Hague Convention. Other countries, for example the UAE, Qatar or Kuwait, require consular legalisation: the document is certified by the Ministry of Justice, the Ministry of Foreign Affairs and the consulate of the country where you submit it, and the translation is certified by a notary. One full round takes from 14 working days.
More on the Legalization page.
I will translate it myself. Can you certify my translation?
Unfortunately not. A translator may not sign someone else’s translation, and a notary certifies only the signature of a qualified translator who did the translation and appears before the notary in person. So the translation has to be done by our specialist.
Documents and delivery
How do I scan a document with my phone?
The easiest way is the free Adobe Scan app: it finds the edges of the document and saves a PDF. Send us the file via a messaging app or to info@admiral.com.ua. Step-by-step picture guide.
The main thing is that the whole document is clearly visible: numbers, names, stamps. A blurred or cropped photo slows the work down and raises the risk of inaccuracies.
Do you translate a criminal record certificate?
Yes, we translate certificates of no criminal record and certify them the way the receiving authority requires: with the bureau seal, by a notary or by a sworn translator. If an apostille is needed, it is placed on the original certificate, and we translate the certificate together with the apostille. More on the “Certificate of no criminal records” page.
How will my name be spelled in the translation?
As in your international passport, so please send us its spelling together with the document. A patronymic, which the passport does not have, is transliterated. Some institutions require a different form of the name, so check this where you submit the document.
Which languages do you work with?
We translate from 53 languages into Ukrainian and from Ukrainian into them, and also from one foreign language into another. If such a translation has to be notarised, it is usually done via Ukrainian. All languages with prices are on the Pricing page.
Can you obtain a document in Ukraine on my behalf?
Yes, without you having to be there: duplicate birth, marriage, divorce and death certificates, civil registry extracts, copies of court decisions, diplomas and their supplements. We can then put an apostille on the document, translate and certify it. More on the Document Retrieval page.
For companies
Is everything official? How do you work with companies?
Yes. With companies we sign a contract and issue invoices, certificates of completed work and other supporting documents; payment is by bank transfer. The details of ADMIRAL PRIME LLC (EDRPOU 37602140) can be checked in any public register: the Unified State Register, YouControl, Clarity Project, OpenDataBot.
Terms of long-term cooperation are on the B2B cooperation page.
We have a large project. Who will translate it?
A team of translators and editors experienced in your subject, not a single translator. We compile a glossary, maintain a translation memory and, if needed, involve a proofreader, a subject-matter consultant and a layout specialist to keep the structure of the document with its images, tables and diagrams. A project manager is responsible for the deadlines.
How do you protect confidentiality?
We sign non-disclosure agreements (NDA) and contracts, keep files on secure servers and documents in safes, and our offices are guarded round the clock. More on the Confidentiality page.
Is the agency ISO certified?
Yes. Admiral Prime LLC holds ISO 9001:2015 (“Quality management systems”) and ISO 17100:2015 (“Translation services. Requirements for translation services”) certificates for its translation services. They were issued by the certification body Khmelnytskteststandart LLC and are valid until 11.08.2028, subject to annual confirmation. We will send scans of the certificates on request.
Where can I see reviews, references and examples of work?
Client reviews are on our Google profile. Letters of recommendation and thanks from the National Police, the Prosecutor’s Office and the Security Service of Ukraine in the Khmelnytskyi region are on the Jurisprudence page. We told the story of a few memorable orders in the article Once upon a time...
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